Hand Charm

ALL ORDERS ARE RECORDED WHILE PACKAGED.

Order processing and shipping time depends on the order quantity and destination of the package. See below for complete info.

Total delivery time = processing + shipping

Processing

Most orders are produced to order within around 1-4 business days from our warehouse in California; however, please see the announcement bar at the top of the page for current processing times. These are pre-shipment estimates - this does not include delivery times.

Shipping

Packages are shipped via USPS or UPS. All packages include tracking numbers.

Delivery times depend on the destination of the package. Please see below for the estimated delivery times and shipping costs for your country:

Domestic United States
USPS Ground Advantage $6 1-5 business days	USPS Priority Mail $12 1-3 business days	USPS Express Mail $31 1-2 business day

 

International Canada
USPS Ground Advantage $19 7-21 business days	USPS Priority Mail $47 6-10 business days	USPS Express Mail $63 3-5 business days

 

International UK
USPS Ground Advantage $24 7-21 business days	N/A	N/A

 

International Australia
USPS Ground Advantage $24 7-21 business days	N/A	N/A

 

International New Zealand
USPS Ground Advantage $24 7-21 business days	N/A	N/A

International Czechia
USPS Ground Advantage $24 7-21 business days	UPS Worldwide $65 3-9 business days	N/A

Is shipping not offered to your country? Please contact us to enable shipping.

Customs: Customers are responsible for customs and duties for international packages. Please check your country's customs info prior to purchasing.

Lost/misdelivered packages: We are not responsible for packages lost in the mail or marked as delivered. 

Insurance: Please consider adding insurance to protect your package for protection. Contact us before your order is shipped to add insurance to your package.

Returns and exchanges must be postmarked within 21 days from the date the order is delivered. Returned and exchanged products must be in its original, new, unused, and undamaged condition in its original packaging.

Please email info@generationonepointfive.com to initiate a return/exchange process.

Returns

Return shipping costs are the customer's responsibility. 

We reserve the right to refuse returns if the above conditions are not met.

Upon arrival and inspection of a return, a refund minus shipping, restocking, and/or processing fees will be issued to the original method of payment within 5 business days.

Fees: 

• Shipping Fee
  For orders that received free shipping, a shipping fee of $6 will be deducted from an approved refund for domestic orders. The shipping fee deducted for international orders that received free shipping is $19-$24, depending on country of purchase.
  
  For orders that did not receive free shipping, the original amount paid for shipping will be deducted from all refunds.
• Credit Card Processing Fee
  A credit card processing fee of 5% will be deducted from the total refund.
• Restocking Fee
  Since all of our jewelry is custom produced-to-order, there is a 30% restocking fee for returned/exchanged orders.
  

Please allow a few business days for the funds to be credited back to your original form of payment.

Exchanges

Shipping costs for exchanges are the customer's responsibility. 

We reserve the right to refuse exchanges if the above conditions are not met (see returns).

The conditions and fees for returns apply to exchanges (see returns).

If the price of the new item to be exchanged for is higher than the price of the original item, an invoice for the price difference will be emailed.

Exchanges will be shipped out after the invoice is paid for and the original item(s) are received. 

If you need to receive the new items ASAP, please read the return policy above, place a new order, and facilitate the exchange as a return.

Approved exchanges will be processed within 5 business days.