Returns + Exchanges

We accept returns and exchanges for eligible products. Returns and exchanges must be postmarked within 14 days from the date the order is delivered. Returned and exchanged products must be in its original, new, unused, and undamaged condition in its original packaging.

Eligible returns/exchanges:

  • clothing
  • stickers

Ineligible returns/exchanges: 

  • jewelry (sanitary reasons)
  • sale items

Please email info@generationonepointfive.com to initiate a return/exchange process.

Returns

Return shipping costs are the customer's responsibility. 

We reserve the right to refuse returns if the above conditions are not met.

Upon arrival and inspection of a return, a refund (minus shipping, restocking, and/or processing fees) will be issued to the original method of payment within 5 business days.

Fees: 

  • Shipping Fee
    For orders that received free shipping, a shipping fee of $6 will be deducted from an approved refund for domestic orders. The shipping fee deducted for international orders that received free shipping is $19-$21.

    For orders that did not receive free shipping, the original amount paid for shipping will be deducted from all refunds.
  • Credit Card Processing Fee
    A credit card processing fee of 5% will be deducted from the total refund.
  • Restocking Fee for Custom Orders
    Since all of our generation 1.5 x sincereleechey jewelry is custom made-to-order, there is a 30% restocking fee for returned/exchanged orders.

Please allow a few business days for the funds to be credited back to your original form of payment.

    Exchanges

    Shipping costs for exchanges are the customer's responsibility. 

    We reserve the right to refuse exchanges if the above conditions are not met (see returns).

    The conditions and fees for returns apply to exchanges (see returns).

    If the price of the new item to be exchanged for is higher than the price of the original item, an invoice for the price difference will be emailed.

    Exchanges will be shipped out after the invoice is paid for and the original item(s) are received. 

    If you need to receive the new items ASAP, please read the return policy above, place a new order, and facilitate the exchange as a return.

    If the price of the new item to be exchanged for is lower than the price of the original item, a refund will be made minus a credit card processing fee of 5%. 

    Exchanges will be shipped out after the original item(s) are received. 

    Approved exchanges will be processed within 5 business days.